Installation

Applying your wall art decal

Please follow these instructions carefully, as we cannot be held responsible for incorrectly applied stickers, or damage to paintwork through incorrect application. Above all  take your time!

Removing your wall decal

Your decal can be removed quite easily without damage to your walls so long as you follow this advice.

  • Use a hair dryer at low heat and fan setting.
  • Direct the air flow to the area you are lifting.
  • Slowly remove the decal at a 180-degree angle.
  • Take your time!

We have provided very clear (we think) instructions on how to apply vinyl stickers, however we cannot take any responsibility for errors you make during the fitting of your Grafix decal. We also cannot be held responsible for any damage to paint work when you are removing your sticker. This is a home decoration product and is supplied on the premise that you may have to touch up areas of paintwork after removal.

Payment

Payment

We accept the following forms of payment:

  • Credit Cards via DPS Secure Online Payments or Telephone (09 532 8733)
  • Paypal payments
  • Internet banking
  • Cash or Credit Card on pick-up
DPS Secure Online Payments

We use Payment Express for our online credit card processing. All transactions are completed via Payment Expresses secure online payment platform. Here you can pay by Visa or Mastercard.

Delivery will be made within 3 days.

PayPal

You will need a Paypal Account to use this service.

Delivery will be made within 3 days.

Internet Banking

If you choose this option you will be given our bank account details to make your payment via the internet.

Delivery will be made within 3 days of the funds appearing into our account (normally 1-2 days from your payment being made)

Delivery
New Zealand
 

Our decals are delivered via courier in heavy duty mailing tubes. We have found this to be the quickest, most reliable method of delivery for the same price.

The delivery price for the majority of decals is NZ$9.00.

Please note we are not responsible for the time taken for delivery, but we will do our best to help if something goes astray in the courier Track and Trace system!

International
 

We ship internationally with NZ Post to Australia, North America and Europe.

Rates vary but currently Australia is NZ$24.00

North America and Europe are NZ$32.00

Please request a shipping rate when placing your order.

Returns

We want you to be over the moon with your purchase so please choose your colours carefully. If you are unsure of a shade then we are happy to send colour samples first.

If something is not right please email us at [email protected] and we will do our best to help you out.

If you are unhappy with the quality of your purchase, simply return your unused decal within 30 days of your purchase in the tube it arrived in and we will either refund your money or replace it for you.

Please note, all our decals are made especially for you. We do not carry stock. Therefore we do not accept returns for changing your mind, or ordering the wrong size or colour. Personalised and custom made decals will not refundable but we will try to help you out if you make spelling mistakes.

Please send any returns to:
 
Grafix Wall Art
14a Eastern Beach Road
Eastern Beach
Auckland 2012
Pick-up

We accept credit card payments or cash on pick-up.